Last updated: July 2026
J.S.O Environmental respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, contact us, submit an enquiry, request a quote or work with us.
1. Who we are
J.S.O Environmental provides energy, sustainability and property compliance support for UK property, construction and development projects.
For the purposes of UK data protection law, J.S.O Environmental is the data controller for the personal information we process.
Business name: J.S.O Environmental
Registered company name: J.S.O Environmental Ltd
Company number: 17275180
Registered office: Unit 5 Hillside Business Park New Street, Holbrook, Sheffield, England, S20 3GH
Email: info@jsoenvironmental.co.uk
2. Personal information we collect
We may collect and use the following types of personal information:
- Name
- Company name
- Job title or role
- Email address
- Phone number
- Project details provided through our enquiry forms
- Information included in drawings, project documents, planning comments or building control notes you send to us
- Communication history, including emails and enquiry records
- Website usage information, such as pages visited, device type, browser type and approximate location
- Cookie and analytics information, where consent has been given where required
We only collect information that is relevant to responding to your enquiry, providing our services, managing our business and improving our website.
3. How we collect your information
We collect personal information when you:
- Submit a contact form or enquiry form on our website
- Email, call or otherwise contact us
- Request a quote
- Send us project information, drawings or documents
- Work with us as a client, supplier or professional contact
- Use our website and accept cookies or analytics tracking
4. How we use your personal information
We use personal information for the following purposes:
| Purpose | Lawful basis |
|---|---|
| To respond to enquiries | Legitimate interests or steps before entering into a contract |
| To review project information and prepare quotes | Legitimate interests or steps before entering into a contract |
| To provide our services | Contract |
| To communicate with clients, consultants, contractors and project teams | Contract or legitimate interests |
| To manage invoices, accounts, tax and business records | Legal obligation |
| To improve our website and understand how visitors use it | Consent where required, or legitimate interests for essential website performance |
| To keep our website and systems secure | Legitimate interests |
| To send relevant business updates or marketing, where applicable | Consent or legitimate interests, depending on the circumstances |
Where we rely on legitimate interests, we only do so where we have considered that our interests do not override your rights and freedoms.
5. Cookies and analytics
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to work properly. Other cookies, such as analytics or marketing cookies, will only be used where consent is required and has been given.
Cookies may help us understand how visitors use the website, which pages are visited and how the website can be improved.
You can manage your cookie preferences through the cookie banner or settings on our website. You can also control cookies through your browser settings.
For more information, please see our separate Cookie Policy.
6. Contact forms and enquiries
When you submit a form on our website, we use the information provided to respond to your enquiry and assess how we may be able to help.
This may include reviewing project details, drawings, planning comments, building control notes or other information you choose to send us.
Please only send personal information that is relevant to your enquiry.
7. Marketing communications
We may contact you with relevant updates about our services where you have asked to receive them, where you have provided consent, or where we are otherwise permitted to do so under applicable marketing rules.
You can opt out of marketing communications at any time by contacting us or using the unsubscribe option included in any marketing email.
We will not sell your personal information to third parties.
8. Who we share your information with
We may share personal information with trusted third parties where necessary, including:
- Professional advisers
- IT, hosting and website support providers
- Email and communications providers
- Accountants or bookkeeping providers
- Consultants, assessors or project partners where needed to respond to or deliver your project
- Regulators, public authorities or legal bodies where required by law
Where we use third-party service providers, we only share the information they need to provide their services and expect them to protect personal information appropriately.
9. International transfers
Some of the systems or service providers we use may process information outside the UK.
Where personal information is transferred outside the UK, we will take steps to ensure that appropriate safeguards are in place in line with UK data protection law.
10. How long we keep your information
We only keep personal information for as long as necessary.
This may depend on the type of information and the reason we collected it. For example:
- Enquiry information may be kept for a reasonable period so we can respond and follow up.
- Client and project records may be kept for the duration of the project and for a reasonable period afterwards.
- Accounting, tax and legal records may be kept for the period required by law.
- Marketing preferences may be kept until you opt out or withdraw consent.
When information is no longer needed, we will delete it securely or anonymise it.
11. How we protect your information
We take appropriate steps to protect personal information from unauthorised access, loss, misuse or disclosure.
This may include using secure systems, limiting access to personal information, keeping records organised and working with trusted service providers.
However, no method of transmission over the internet is completely secure, so we cannot guarantee the security of information sent to us online.
12. Your data protection rights
Under UK data protection law, you may have the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your information in certain circumstances
- Ask us to restrict how we use your information
- Object to how we use your information
- Withdraw consent where we rely on consent
- Ask for your information to be transferred to another organisation in certain circumstances
To exercise any of these rights, please contact us using the details in this policy.
We may need to confirm your identity before responding to your request.
13. Third-party links
Our website may include links to third-party websites, including our sister company, J.S.O Fire Safety Consultants.
We are not responsible for the privacy practices, content or security of third-party websites. You should read the privacy policy of any external website you visit.
14. Complaints
If you have any concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.